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ServiceConnect Commercial

ServiceConnect Commercial

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ServiceConnect Commercial

Viessmann offers fast and seamless management of fault reports with the new ServiceConnect Commercial service. A service specifically for heating systems with a capacity of 70 kW or more. After all, in this area, the rapid detection and elimination of errors plays a particularly important role.

Comprehensive service - remotely

  • Increased operational reliability
  • Convenient remote diagnostics
  • Full fault message management

Modular Services for Customized Solutions

Vitocal 300 G-pro

Vitokal 300 G Pro

The performance of heating systems plays a particularly important role in the commercial sector. The new Viessmann ServiceConnect Commercial enables early detection of faults and prompt action.

The package of services is fully tailored to the requirements of the specific customer and system. Comprehensive monitoring provides a range of services, from monitoring fault reports to remote diagnostics and notifying the operator and sales partner, including technical advice and spare parts recommendations. In addition, remote programming/parameterization is possible.

For large systems from 70 kW

This service is ideal for all commercial systems of 70 kW or more. Your Viessmann expert knows exactly which heat generator offers which options.

24/7 Visibility and Fast Troubleshooting with ServiceConnect Commercial

1 Monitoring

Round-the-clock monitoring of fault reports via Viessmann ServiceConnect Commercial

2 Remote Diagnostics

Diagnose faults as they occur

3 Troubleshooting

If possible, troubleshooting via Viessmann ServiceConnect Commercial.

4 Notifying the customer

If the problem can't be resolved: Notifying a specific contact Monday through Sunday from 7 a.m. to 5 p.m. for 4 hours.

5 Notification of the Sales Partner

If a technician needs to be called: Contact the correct Sales Partner.

6 Consultation with a trading partner

Consultation with a trading partner, including advice on spare parts.

With ServiceConnect Commercial, your system is always in the safe hands of Viessmann experts

System Overview

Overview of the Cascade System in the Industrial Sector

Buffer cylinder stratification and charging cycle

Individual trend curves for each system

A detailed overview of the heat generator in a cascade network with specific information about the operating status

Secure connection via the Internet

Photo: © Proxima Studio / Shutterstock.com

Only a few things are required to connect to the Viessmann ServiceConnect Commercial on the web. The heat generator must have a LON-enabled control system or a PLC control system. Your Viessmann consultant will support you with the connection.

ServiceConnect Commercial - Trust the Viessmann experts

Photo: © NicoElNino / Shutterstock.com

Extensive monitoring and accurate data analysis allow for thorough conclusions to be drawn about the state of the system concerned. This allows technicians to diagnose faults and react quickly in the event of a fault message. In many cases, this allows for troubleshooting without the risk of system failure. Parameterization, reprogramming, operation and optimization of the system can also be carried out online.

A Viessmann expert at your side

If you need support, a Viessmann expert will be there for you in no time. Parallel access to system data enables efficient mutual exchange of information and fast troubleshooting.

Your advantages with Viessmann ServiceConnect Commercial

  • Energy savings due to higher efficiency
  • Increased operational reliability
  • Visualize system data from anywhere via the Internet
  • Diagnostics and troubleshooting are possible without the visit of a technician
  • Remote programming/parameterization
  • To optimize systems

Improved service for increased security

With the new ServiceConnect Commercial, Viessmann continues to expand its range of services for commercial customers and local authorities. As a partner, this gives you the opportunity to offer your commercial customers an even more comprehensive, faster and cost-effective service. With the confidence that you will always be able to provide the highest quality services. Get that competitive advantage. You can contact us by email leitwarte-td@viessmann.com.

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